Communicating with Clients 101 Group Course


Have you received an email from a client and had no idea how to respond? Maybe you typed a response and wondered if you should even send it. Perhaps you need a little help to figure out how to make comments in the manuscript or how to tell a client they need more work on the manuscript before it’s ready for an edit. You may not think too much about this part of the job, but communication is a critical piece. It keeps clients engaged, makes them appreciate you more, encourages them to recommend you to others, and brings them back with more projects.

This course is highly interactive with students communicating back and forth as clients and editors. It covers communication basics, tips, and goals; communication before, during, and after an edit; and how to deal with client issues.

Course Note
Because this course is highly interactive, students are encouraged to do the lessons each week. All assignments are due by Friday of that week in order to have the most group interaction. Homework not sent to the loop by Friday may not be eligible for instructor feedback.

Instructor: Jenne Acevedo

Format: This is the Group Course format, which includes an online discussion board and instructor feedback. This course will be conducted via Google groups.

Prerequisite: There are no prerequisites for this course.

Level: Beginner

Base price: $119 (members of The Christian PEN receive discounts)

Course length: This course is 4 lessons; it begins on February 25, 2019, and runs until April 1, 2019.

Registration deadline: February 25, 2019

Course Outline: Communicating with Clients 101 Course Outline

Certificate of Completion: Upon completion of this course, students will earn a course certificate.



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